Privacy policy
This page was last modified on August 28, 2024, was last verified on August 28, 2024, and applies to citizens and legal permanent residents of Canada.
Privacy Policy
Introduction
We take the protection of your personal information very seriously. This privacy policy explains how we collect, use, share, and protect your personal data in accordance with Quebec’s Law 25.
Definition of Personal Information
Personal information is data that allows you to be identified directly or indirectly. This includes, but is not limited to, your name, email address, phone number, credit card information, and any other information you provide to us during booking or application.
Collect of Personal Information
We collect the following personal information when booking our escape games:
- Name
- Email address (to send booking confirmation, end-of-game photo, and newsletters)
- Phone number (to contact you if needed regarding the booking)
- Credit card information (to secure the time slot, see our cancellation policy)
Booking data is captured and stored by the Bookeo booking platform. For more information on how your data is protected, please refer to Bookeo’s privacy policy.
We also collect the following personal information when submitting applications:
- Name
- Phone number
- Email address
- Curriculum vitae (CV)
Use of Personal Information
The personal information collected is used to:
- Manage and confirm your bookings
- Communicate with you regarding your booking
- Send photos taken at the end of the game
- Secure your booking time slot (in case of cancellation, see our cancellation policy)
- Improve our services and user experience
- Evaluate applications and make hiring decisions
Sharing of Personal Information
We do not share your personal information with third parties, except in the following cases:
- With your explicit consent
- To comply with legal obligations
- With third-party service providers who help us operate our website and manage bookings (these providers are required to protect your personal information)
Protection of Personal Information
We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Retention Period of Personal Data
We store personal data for a period of 10 years. We will ensure that users are notified if their data is retained longer than this period. You can contact us if you wish to make changes, delete, or anonymize your personal data.
Security Incidents
In the event of a breach of your personal data, we commit to informing you as well as the Commission d’Accès à l’Information du Québec.
Your Rights
You have the right to:
- Access your personal information
- Request the correction of incorrect personal information
- Withdraw your consent at any time
Browsing Data
The data collected during your navigation on our website is detailed in another web privacy policy.
Contact
For any questions regarding this privacy policy or to exercise your rights, please contact us at: marjorie.langevin@mysteriis.com.